FAQs


Frequently asked questions

How can I contact DOYIN LONDON?
Please send us an email at hello@doyinlondon.com. We will respond within 48 hours. Alternatively, you may use the contact form on our Contact us page or the chat feature at www.doyinlondon.com. We do not have a telephone number due to our online only nature.

Can I visit your store?
No. DOYIN LONDON is an online only store with no physical shops at present.

What payment options are available?
We currently only accept Card payments and Bank transfer.

Can I cancel, change or amend my Order?
We do not accept order changes or amendments, however, are happy to cancel orders within the first 24 hours of order confirmation for a processing fee of £10 per item. Cancellations after this time is not possible as all orders are processed automatically within 24 hours.

Do you accept instalmental payments?
We are able to work out an instalmental payment plan for bulk orders of 7 Bridesmaids and above. Kindly send us an email for more information.

Can I order bigger sizes?
Our facility only currently manufactures up to UK Size 14 in most designs. Bigger sizes are available for some designs via our Special order service. This process takes 4-6 weeks and attracts a £20 fee per item. Note: Special order items are final sale, therefore not returnable, refundable or exchangeable. Please send us an email to learn more.

How do I find my size?
Please use our size chart to determine the size to order. We advise that you have your measurements taken professionally, however, a guide to help you take your own measurements if you wish to do so can be found here.

When do you restock?
We do not have exact restock dates for our items. Please complete the ‘Notify me’ form on the item you’re interested in and you’ll receive an email notification when it is restocked.

Do you offer free returns label?
No, we do not. Return costs are the responsibility of the customer. Please use an insured and trackable service when returning your items as we will not be held liable for any items that get lost/missing/damaged in transit.

Why does my dress require alterations?
We are a special occasion online store and not a high street or fast fashion store. Therefore, like most other special occasion stores, alterations may be required by your tailor/seamstress to achieve your final desired fit.

Do you offer alterations?
No, we do not offer alterations and cannot recommend a seamstress.

When should I place my order?
We recommend ordering your Bridesmaids’ dresses or special occasion dresses at least 6 months before the wedding or event date to allow sufficient time for production, shipping and any potential alterations (by your local tailor or seamstress).

Do you offer fabric samples/swatches?
No, we do not offer fabric samples/swatches at present.